Please complete the form below with any feedback you would like to provide. All submissions go to the owners corporation manager for reply or to be passed on to the relevant person. Please be courteous and constructive with your feedback, thank you.
If you are a tenant and have an issue with your apartment please contact your respective Managing Agent or Owner.
If you are an owner or resident and need a gate buzzer or security key fob, please download the form here and complete the relevant details. If you have lost a fob or buzzer, please report it to the facility manager (so it can be deactivated, or a buzzer code change initiated.)
For other general contact information, such as the Facility Manager details or electricians and plumbers who are able to access Willsmere for after hours emergencies, etc, please look in the emergency contact section below.
Call: 000
Callers should give the address as number 1 Wiltshire drive, then the apartment number.
Emergency services have procudures for accessing Willsmere linked to that address format.
Ambulance Procedure to print out
Booroondara Police: 03 8851 1111
The Facility Manager is available to handle resident’s requests during the day and provide assistance with operational issues. He will also manage move ins and move outs, minor maintenance issues and carry out minor repairs over the site.
For any serious security issues concerning Willsmere, please call 000 and report the matter to the police as the first option.
Willsmere now has a 24/7 call centre provided by BellRock Group (formerly ASF Security) on 1800 273 732. In the event of any security concern, call this number, explain the situation then they will assess and respond accordingly. This may range from sending out a patrol to investigate to calling for police response. If in your judgement a situation warrants contacting the police immediately, then please do not hesitate to do so.
For major issues requiring immediate attention, such as a main water pipe burst, leak in the roof, power outage or any other issue requiring action in less than 12 hours, residents should call the Facility Manager on his mobile number. Please only call this number for issues that are urgent and affecting the entire Willsmere complex.
For non-urgent, routine maintenance requests, please use the maintenance request form.
If you need a contractor for your own apartment, below is a list of contractors that can be called that offer a 24/7 service to residents at Willsmere. They are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.
Jin Xu, This email address is being protected from spambots. You need JavaScript enabled to view it., 0466 421 366
Please note - if you are a new resident or owner and would like to register for email news alerts, or access to the secure areas of this site, please use this register link, which can also be found at the bottom of every page.
If you are using this form to report any issues with the website, please include any relevant information such as error messages. To log maintenance requests, please use this page.
Directions to Willsmere can be found here.
Click here or on the map below to view a higher definition version
Willsmere is located at 1 Wiltshire Drive Kew VIC 3101. Visitor access is via Yarra Boulevard.