Contacts

Please complete the contact form below with any feedback you would like to give.
All submissions will go to the manager of the owners corporation for reply or to be passed on to the relevant person.

Please use the 24 hour maintenance helpdesk (1300 00 MICM (1300 00 6426) to report any maintenance issues around the general property or use this form to escalate any issues you have already reported.

If you are a tenant and have an issue with your apartment please contact your respective Managing Agent or Owner.

If you are an owner or resident and need a new gate remote control or security key fob, please download the form here and complete the relevant details.

For other general contact information, such as the Facility Manager details or electricians and plumbers who are able to access Willsmere for after hours emergencies, etc, please look in the emergency contact section below.


Please be courteous and constructive with your feedback, thank you.

Emergency Contacts

Emergencies - Fire, Medical, Police

Call: 000

Callers should give their address as 1 Wiltshire drive, then the apartment number. 
Emergency services have procudures for accessing Willsmere linked to that address format.

Ambulance Procedure to print out

Booroondara Police: 03 8851 1111

 

On-Site assistance between 7:30am to 4pm weekdays

Jay Murray - Facility Manager

The Facility Manager is available to handle resident’s requests during the day and provide assistance with operational issues. He will also manage move ins and move outs, minor maintenance issues and carry out minor repairs over the site.

email - This email address is being protected from spambots. You need JavaScript enabled to view it.

Mobile - 0466 554 534

 

Security issues affecting the Willsmere site (24 Hours)

Willsmere now has a 24/7 call centre provided by ASF Security and can be contacted on 1800 273 732. You may have noticed the new security signs installed around the complex that also lists this contact number. These signs are also a deterrent to would be thieves and others.

In the event of any security concern, call the ASF 24 hour number listed above.  Explain your concern and they will assess and respond accordingly.  This may range from sending a patrol out to investigate personally to calling for police response. If in your judgement a situation warrants contacting the police immediately, then please do not hesitate to do so.

 

Maintenance Issues affecting the Willsmere site (24 Hours)

In the event of a leak in the roof, water pipe burst, power outage or any other maintenance issue, the resident should first call the MICM maintenance helpline.  This is a 24hr service provided by MICM who will take the details of the issue and then contact the appropriate contractor or emergency service.

For major matters requiring immediate attention, such as a main water pipe burst, MICM have trained personnel familiar with the site that can respond e.g. turn off the water main.  We all know Willsmere is a unique environment, so the MICM call centre has a full knowledge base of Willsmere tips, tricks and quirks so should be able to respond to any issues in a useful and fast manner.

MICM Maintenance Helpdesk - 1300 00 MICM (1300 00 6426)

Via internet go to MICM Owners Corporations web site and click in the red Help Desk box. See below. http://www.ownerscorp.com.au/ 

 

 Helpdesk image

Maintenance notification flyer

Helpdesk instruction sheet

 

If you need a contractor for your own apartment, below is a list of contractors that can be called that offer a 24/7 service to residents at Willsmere.  They are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.


Water & Gas

  • Plumbqik 0402 914 414
  • Yarra Valley Water 132 762

Electrics

Bone Electrics

  • Damian Bone 0413 997 082
  • Peter Bone 0412 883 692

Locks & Windows

  • Viclocks: 0418 397 297
  • Sash Window Specialist, Lionel Ward 0422 080 538

Contact Form

Please note - if you are a new resident or owner and would like to register for email news alerts, or access to the secure areas of this site, please use this register link, which can also be found at the bottom of every page.


If you are using this form to report any issues with the website, please include any relevant information such as error messages. To log maintenance requests, please use this page.

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Willsmere Map

Directions to Willsmere can be found here.

click here to view a higher definition version

Willsmere Map Resized

Location

Willsmere is located at Wiltshire Drive (access via Yarra Boulevard), Kew VIC 3101