Please complete the form below with any feedback you would like to provide. All submissions go to the owners corporation manager for reply or to be passed on to the relevant person. Please be courteous and constructive with your feedback, thank you.
If you are a tenant and have an issue with your apartment please contact your respective Managing Agent or Owner.
If you are an owner or resident and need a gate buzzer or security key fob, please download the form here and complete the relevant details. If you have lost a fob or buzzer, please report it to the Facility Manager.
For other general contact information, such as the Facility Manager details or electricians and plumbers who are able to access Willsmere for after hours emergencies, etc, please look in the contact section below.
For any serious security issues concerning Willsmere, please call 000 and report the matter to the police as the first option. Do not risk your safety or the safety of others.
For major issues requiring immediate attention, such as a mains water pipe burst, leak in the roof, power outage or any other issue requiring action in less than 12 hours, residents should call the Facility Manager on 0466 554 534. Please only call for issues that are urgent and affecting the entire Willsmere complex. For non-urgent, routine maintenance requests, please use MyBOS.
If you need a contractor for your own apartment, below is a list of contractors that offer 24/7 service. They are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.
The primary means of registering a maintenance request or facility boooking is MyBOS. Otherwise, the Facility Manager is available to handle residents' requests during the day and provide assistance with operational issues. Coordinate move ins/outs with the Facility Manager.
For strata-related matters, you may contact Jin Xu, This email address is being protected from spambots. You need JavaScript enabled to view it., 0466 421 366 or This email address is being protected from spambots. You need JavaScript enabled to view it..
Willsmere is located at 1 Wiltshire Drive Kew VIC 3101. Visitor access is via Yarra Boulevard.