Contacts

Please complete the form below with any feedback you would like to provide. All submissions go to the owners corporation manager for reply or to be passed on to the relevant person. Please be courteous and constructive with your feedback, thank you.

Please use this page to report any maintenance issues.

If you are a tenant and have an issue with your apartment please contact your respective Managing Agent or Owner.

If you are an owner or resident and need a new gate buzzer or security key fob, please download the form here and complete the relevant details.

For other general contact information, such as the Facility Manager details or electricians and plumbers who are able to access Willsmere for after hours emergencies, etc, please look in the emergency contact section below.

Emergency Contacts

Emergencies - Fire, Medical, Police

Call: 000

Callers should give the address as number 1 Wiltshire drive, then the apartment number. 
Emergency services have procudures for accessing Willsmere linked to that address format.

Ambulance Procedure to print out

Booroondara Police: 03 8851 1111

On-Site assistance between 7:30am to 4pm weekdays

Jay Murray - Facility Manager

The Facility Manager is available to handle resident’s requests during the day and provide assistance with operational issues. He will also manage move ins and move outs, minor maintenance issues and carry out minor repairs over the site.

email - This email address is being protected from spambots. You need JavaScript enabled to view it.

Mobile - 0466 554 534

Security issues affecting the Willsmere site (24 Hours)

Willsmere now has a 24/7 call centre provided by BellRock Group (formerly ASF Security) on 1800 273 732. In the event of any security concern, call this number, explain the situation then they will assess and respond accordingly. This may range from sending out a patrol to investigate to calling for police response. If in your judgement a situation warrants contacting the police immediately, then please do not hesitate to do so.

Maintenance Issues affecting the Willsmere site (24 Hours)

For major issues requiring immediate attention, such as a main water pipe burst, leak in the roof, power outage or any other issue requiring action in less than 12 hours, residents should first call the maintenance helpline. This is a 24hr service who will take the details of the issue and then contact the appropriate contractor or emergency service.

Urgent Maintenance Helpdesk - 1300 00 6426

For non-urgent, routine maintenance requests, please use the simple on-line form to officially log the issue: https://www.bossint.com.au/aescfresh/log_a_call_micm.aspx. Please be sure to load photos or other information that helps describe the issue.

If you need a contractor for your own apartment, below is a list of contractors that can be called that offer a 24/7 service to residents at Willsmere.  They are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.


Water & Gas

  • This email address is being protected from spambots. You need JavaScript enabled to view it.  - 0413 312040
  • Yarra Valley Water 132 762

Electrics

Bone Electrics

  • Damian Bone 0413 997 082
  • Peter Bone 0412 883 692

Locks & Windows

Contact Form

Please note - if you are a new resident or owner and would like to register for email news alerts, or access to the secure areas of this site, please use this register link, which can also be found at the bottom of every page.

If you are using this form to report any issues with the website, please include any relevant information such as error messages. To log maintenance requests, please use this page.

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Willsmere Map

Location

Willsmere is located at Wiltshire Drive (access via Yarra Boulevard), Kew VIC 3101