Report an Issue

For major issues requiring immediate attention, such as a main water pipe burst, leak in the roof, power outage or any other issue requiring action in less than 12 hours, residents should first call the maintenance helpline. This is a 24hr service who will take the details of the issue and then contact the appropriate contractor or emergency service.

Urgent Maintenance Helpdesk - 1300 00 6426

For non-urgent, routine maintenance requests, please use the simple on-line form to officially log the issue: https://www.bossint.com.au/aescfresh/log_a_call_micm.aspx. Please be sure to load photos or other information that helps describe the issue.

Maintenance notification flyer

Helpdesk instruction sheet

If you need a contractor for your own apartment, the Emergency Contacts section of the General Contacts page provides a list of contractors that offer a 24/7 service to residents at Willsmere. Plumbers and electricians are able to open a Willsmere key box that gives them access to relevant areas around the complex at times when no Facility Manager is on site.

Location

Willsmere is located at Wiltshire Drive (access via Yarra Boulevard), Kew VIC 3101